1.About these terms

The Nourishery (thenourishery.com) is a brand of BETTERKISS LLP, a limited liability partnership registered in India, with its registered address at Shikka Mansion, Patan, Maharashtra – 415206. In these terms, “we”, “us” and “our” mean BETTERKISS LLP, and “you” means anyone who uses this website or places an order.

By using this website or placing an order, you agree to these Terms & Conditions, our Privacy Policy and our Shipping Policy. If you don’t agree, please don’t use the website or place an order.

2.Who can buy

You must be at least 18 years old to place an order. If you are under 18, a parent or guardian must place the order for you.

You can check out as a guest. If you create an account, keep your login details private; you are responsible for activity on your account. Please make sure the name, phone number and address you give us are complete and correct, because we ship to exactly what you enter.

3.Our handmade products

Our pieces are made by hand, in small numbers. No two are exactly alike. Small differences in colour, size, stitch, texture and finish are part of handmade work and are not defects.

• Colours can look slightly different on different screens.
• Measurements are approximate and can vary a little from piece to piece.
• Each piece comes with care instructions. Please follow them; damage caused by washing, drying or handling differently is not covered.

A note on safety

Knitwear and handcrafted items for babies and children should always be used under adult supervision. Check every piece before each use, and stop using it if you notice loose yarn, fastenings or embellishments.

4.Made-to-order and custom pieces

Some pieces are made only after you order them. How long that takes depends on the piece, so we share the expected timeline with you for each order.

For custom pieces, we confirm the details with you (such as size, colours and design) before we begin. Once work has started, those details can’t be changed. Because a custom piece is made to your specification, it is covered by the same no-returns policy as every other order.

5.Prices and payment

All prices are in Indian Rupees (₹). The total shown at checkout is the full amount you pay, and it already includes shipping. There is nothing extra to pay on delivery.

Payment is prepaid only, through Razorpay, using the methods Razorpay offers at checkout (such as UPI, cards and net banking). We don’t offer cash on delivery. We never see or store your card, UPI or bank login details; Razorpay processes the payment under its own terms.

We work hard to list prices and details correctly. If a product was listed at the wrong price or with a wrong description, we will contact you and may cancel the order with a full refund (see Cancellations).

6.Orders and confirmation

After your payment goes through, we send an order confirmation by email and/or WhatsApp. The confirmation means we have received your order. We may still cancel it in the situations described under Cancellations.

7.Cancellations

By you

Once an order is placed, it can’t be cancelled. Each piece is reserved, prepared or made for you as soon as you order.

By us

We may cancel an order if:

• a piece is no longer available or can’t be made;
• it was listed with a wrong price or description;
• our courier partners can’t deliver to your PIN code; or
• we suspect fraud or there is a problem with the payment.

If we cancel, we refund the full amount to your original payment method within 10 working days. We never charge a cancellation fee.

8.No returns, no refunds

This includes, but isn’t limited to:

• a change of mind;
• choosing the wrong size, colour or design;
• the natural variations of handmade work described under Our handmade products;
• damage caused by use, washing or not following the care instructions; and
• delays in transit.

The only exception: problems in transit

We will make it right if your order:

• arrives damaged in transit;
• contains the wrong item;
• is missing an item; or
• never arrives.

How to report it

• Tell us within 24 hours of delivery by WhatsApp (+91 83800 58008) or email (thebettercompany21@gmail.com), with your order number.
• Send one continuous, unedited unboxing video that starts with the sealed package and shows the shipping label, plus clear photos of the package and the item.
• Without an unboxing video, we are unable to accept a claim.
• If your order hasn’t arrived within 10 working days of dispatch, tell us and we will investigate with the courier.

What happens next

• We review your claim within 2 working days.
• If it is approved, we send a replacement first. For a made-to-order piece, we share a new timeline.
• If a replacement isn’t possible, we refund the amount paid to your original payment method within 7 working days of approval.
• Please don’t send anything back unless we ask. If we do, we arrange and pay for it.

Failed deliveries

If a delivery fails because the address was wrong or incomplete, nobody was available, or the parcel was refused, it comes back to us. We can ship it again at your cost. We don’t offer refunds for failed deliveries.

Your legal rights

Nothing in these terms takes away any right you have under the Consumer Protection Act, 2019 that cannot be excluded by agreement.

9.Shipping

We ship within India only. Dispatch times, tracking and delivery are explained in our Shipping Policy, which forms part of these terms.

10.AI Automation and other services

Information on this website about AI Automation and our other services is general. It is not a binding offer.

Every engagement is governed by its own written agreement (such as an MOU, proposal or contract). That agreement sets out the scope, fees, timelines and responsibilities, and it takes priority over these terms where they differ. Fees paid for a chargeable study are non-refundable.

11.Reviews and what you send us

If you post a review or send us feedback, keep it honest, lawful and respectful. We may moderate or remove reviews that aren’t. By posting a review, you allow us to show it, with your first name, on this website and our social pages.

12.Our designs and content

The text, photographs, designs, patterns, logos and brand names on this website, including The Nourishery and Yashasvi Creations, belong to us or to our makers and licensors. Please don’t copy, reproduce or sell our designs, or use our photographs or content, without our written permission.

13.Using this website

Please don’t misuse the website. For example: don’t try to break into it, overload it or scrape it; don’t upload harmful code; don’t place false orders; and don’t pretend to be someone else.

14.Limits of our liability

To the fullest extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order. We aren’t liable for indirect or consequential losses. We also aren’t liable for delays or failures caused by events outside our reasonable control, such as natural events, strikes, courier disruptions or outages of third-party services.

Nothing in these terms limits any liability that cannot be limited by law.

15.Third-party services

We rely on trusted services to run the shop, such as Razorpay for payments, courier partners for delivery, Zoho for our contact form and WhatsApp for messages. Their own terms apply when you use them. We aren’t responsible for their availability or for content on websites we link to.

16.Governing law and jurisdiction

These terms are governed by the laws of India. Subject to your right to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Pune, Maharashtra have exclusive jurisdiction over any dispute.

17.Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version. The terms in force when you placed an order apply to that order.

18.Grievance Officer and contact

In line with the Consumer Protection (E-Commerce) Rules, 2020, you can raise any concern or complaint with our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.