1.Where we ship
We ship to serviceable PIN codes across India. We don’t ship outside India at the moment.
2.Shipping charges
Shipping is included in the total shown at checkout. There is nothing extra to pay on delivery, and we don’t offer cash on delivery.
3.When your order leaves us
- Ready pieces are dispatched within 3–5 working days of your payment.
- Made-to-order and custom pieces are dispatched once the piece is finished and checked. We share the expected timeline with you for each order.
“Working days” means Monday to Saturday, excluding public holidays.
4.Delivery time
After dispatch, delivery usually takes 3–8 working days, depending on your location. Remote areas can take longer. These are estimates, not guarantees.
5.Tracking your order
Once your order is dispatched, we send the tracking details by email and/or WhatsApp.
6.Checked and packed with care
We check and verify every piece before we pack it.
When your parcel arrives, please record one continuous, unedited video of the unboxing, starting with the sealed package and showing the shipping label. Without it, we are unable to accept a claim for damage or a wrong or missing item.
7.Damaged, wrong or missing items
Tell us within 24 hours of delivery, with your unboxing video and your order number. The full process is in the No returns, no refunds section of our Terms & Conditions.
8.Your address and delivery attempts
Please give a complete address and a phone number you can be reached on. If you need to change the address, contact us before your order is dispatched.
If a delivery fails because the address was wrong or incomplete, nobody was available, or the parcel was refused, it comes back to us. We can ship it again at your cost. We don’t offer refunds for failed deliveries.
9.Delays
Courier delays can happen because of weather, strikes, holidays or high volumes. We will help you follow up with the courier, but delays in transit don’t qualify for a refund.
If your order hasn’t arrived within 10 working days of dispatch, tell us. We will investigate, and if the parcel is lost, we will replace it or refund you as set out in our Terms & Conditions.
10.Questions about your delivery
Message us any time. It helps if you have your order number handy.
Grievance Officer, The Nourishery
BETTERKISS LLP
Email: thebettercompany21@gmail.com
Phone and WhatsApp: +91 83800 58008
Address: Shikka Mansion, Patan, Maharashtra – 415206